General Company Information

Forgot Password?

We understand the inconvenience. To regain access, please navigate to the FORGOT PASSWORD link on our site and follow the instructions provided to securely set up a new password.

What payment methods do you accept?

We currently accept a wide range of payment options to complete your purchase:. Major Credit and Debit Cards (All major card networks). Digital Wallets: Venmo, PayPal, and Google Pay. Policy Note: Please note that we are unable to process EBT payment

How do I unsubscribe from emails/texts?

We regret to see you go! Please follow the instructions below to successfully manage your communication preferences:. Email Newsletters: To unsubscribe, please click the "Unsubscribe" link located at the bottom of any received newsletter email. Text

How can I contact your customer service team?

We strive to provide accessible and timely support across various platforms. Please utilize the following contact methods:. Email Support: [email protected] (Ideal for detailed inquiries and documentation.). Phone Support: 318-379-0539. Text/SMS: 3

Do you have a physical store location?

How can I sign up for your newsletter/loyalty program?

Newsletter:. To efficiently subscribe to our exclusive newsletter and receive a special offer, please follow the steps below:. Access Our Website: Navigate directly to our official site at www.lacrawfish.com. Locate the Sign-Up Prompt: On the landing

How do I apply a discount code or gift certificate?

Here are the detailed steps for applying a code or gift card:. Discount codes (including those redeemed from the Bayou Bucks program) are applied in the final checkout summary area. During Checkout: Once you have added all items to your cart and proc

Is my payment information secure?

That is a critical question, and we want to assure you that the security of your payment information is our highest priority. Yes, your payment information is secure. More importantly, we want to clarify that we do not store your sensitive payment ca

I'm having trouble checking out/logging into my account. What should I do?

We understand that technical difficulties can be frustrating. Here is a professional, step-by-step guide to help you resolve common issues with logging into your account or completing the checkout process:. If you are having trouble logging in, pleas

When will a specific out-of-stock product be restocked?

While we are actively working with our suppliers to expedite the order, please utilize the 'Notify Me When Available' option on the product page. This system automatically sends an alert the moment the inventory is updated.

What is the difference between perishable and non-perishable items?

Perishable items are goods that are susceptible to rapid decay, deterioration, or spoilage if not kept under specific controlled conditions, typically involving temperature regulation. Examples: live crawfish and frozen foods. Non-perishable items ar