I'm having trouble checking out/logging into my account. What should I do?Updated 10 days ago
We understand that technical difficulties can be frustrating. Here is a professional, step-by-step guide to help you resolve common issues with logging into your account or completing the checkout process:
1. Account Login Issues
If you are having trouble logging in, please try the following:
| Action | Reason |
| Verify Credentials | Double-check that you are using the correct email address and password. Passwords are case-sensitive. |
| Reset Password | If you are unsure of your password, use the "Forgot Password?" link on the login page. An email with a reset link will be sent to your registered address. |
| Check Spam/Junk Folder | If you requested a password reset but didn't receive the email, check your spam or junk folder, as the link may have been filtered. |
Still Experiencing Issues?
If none of the steps above resolve your issue, please contact our Customer Support team immediately.
To help us assist you as quickly as possible, please provide the following details:
The specific error message you are seeing (if any).
The device and browser you are using (e.g., iPhone using Safari, or Windows PC using Chrome).
A screenshot of the page where the error is occurring (if possible).