Louisiana Crawfish Co

We strive to provide accessible and timely support across various platforms. Please utilize the following contact methods:<ul data-path-to-node="6"><li>Email Support: info@lacrawfish.com (Ideal for detailed inquiries and documentation.)</li><li>Phone Support: 318-379-0539</li><li>Text/SMS: 318-788-2685</li><li>Live Chat: Available on our website for immediate assistance.</li></ul>Operating Hours: Phone and text support is available Monday through Friday from 8:00 AM to 5:00 PM CST.

We strive to provide accessible and timely support across various platforms. Please utilize the following contact methods:. Email Support: info@lacrawfish.com (Ideal for detailed inquiries and documentation.). Phone Support: 318-379-0539. Text/SMS: 3

How can I contact your customer service team?

General Company Information

When is crawfish season and what options are available during the off season?

What size crawfish do you have?

How do I hold live crawfish?

What states can you not ship live crawfish?

What are Water Boatmen Eggs

What do I do when my crawfish arrive?

What is the species name of our crawfish?

What is purged crawfish?

How much crawfish should I order per person?

When will my live crawfish be shipped and arrive?

What if I receive dead crawfish?

How are the crawfish packaged for shipping?

Do I need to clean the crawfish before cooking?

How long can I keep the crawfish alive before cooking?

How do I know which crawfish are dead and should be discarded?

Live Crawfish

How many crabs are there per pound?

Do you guarantee live crabs upon delivery?

When will my live crabs arrive?

How are the crabs packed for transit?

How do I know if the crab is still alive?

What should I do with a dead crab?

How do you boil live blue crabs?

How long can I keep crabs alive?

Are the crabs male or female? Can I request all males?

Are the crabs heavy or light?

Live Blue Crabs

Do you offer free shipping?

What is shipping insurance?

Holiday Shipping

How do I track my order?

How long does delivery take?

Do you offer Sunday or Monday delivery?

Southwest Cargo Shipping

Incorrect Address Change

Do I have to sign for my package?

Preference on Shipping Company?

Shipping

Can I edit or add anything to my order?

What is your cancellation policy?

How can I the change name or address on my order?

Can I purchase perishable items as a gift?

Order Confirmation

Why can't I select a delivery date?

How do I apply promo/discount codes?

When should I place my order?

Ordering/ Order Changes

What should I do if my order arrives damaged?

My order was marked delivered but it’s not here.

What if my package gets stolen?

What do I do if I receive the wrong item in my order?

Problem with Your Order?

What are Bayou Bucks?

How do I use my Bayou Bucks?

Bayou Bucks

What's your return policy?

Do you offer refunds or exchanges?

How does the refund process work?

Why haven't I receive my refund?

Returns, Refunds, and Guarantee Policy

What size whole alligator do I need?

What is the serving size for alligator meat?

What part of the alligator do the meat, nuggets, and tenderloin come from?

What does alligator meat taste like?

What is the best cut of alligator meat?

Do I need to tenderize or marinate the meat?

What is the best way to cook alligator tail meat?

How do I prevent the alligator meat from drying out?

Is it safe to eat if it's slightly pink?

How should I thaw frozen alligator meat?

How long can I store alligator meat in the freezer?

Alligator

Are the crawfish tails cooked and seasoned?

When is crawfish tail meat available?

Crawfish Tail Meat

How much seasoning will I need?

How much sausage will I need?

What size stock pot do I need?

How many pounds per person?

Cooking

What do you feed the crawfish?

Can I stock my pond with your crawfish?

Pond Stocking

What is the difference between IQF and Block?

What White Gulf Shrimp products do you currently stock?

What distinguishes White Gulf Shrimp from other varieties?

Is the black line on the shrimp safe to eat?

What is the best way to thaw frozen shrimp?

How long should I cook the shrimp?

How does shrimp sizing work?

Shrimp

Forgot Password?

What payment methods do you accept?

How do I unsubscribe from emails/texts?

Do you have a physical store location?

How can I sign up for your newsletter/loyalty program?

How do I apply a discount code or gift certificate?

Is my payment information secure?

I'm having trouble checking out/logging into my account. What should I do?

When will a specific out-of-stock product be restocked?

What is the difference between perishable and non-perishable items?

Are you a wholesale company?

Do you price match?

Wholesale & Price Matching

Do you ship to Canada?

International Shipping

What is the difference between a Turducken Roll and a Turducken?

What are the cooking instructions for baking a Turducken?

How long does it take to thaw a Turducken?

Turduckens

How can I contact your customer service team?Updated 10 days ago