All returns require prior authorization. Before shipping any items back, you must contact us to obtain return approval. Please return all unused products in their original packaging with all tags attached to the address provided below. Ensure the pac

<div data-block="true" data-editor="5387t" data-offset-key="e4sg9-0-0" id="isPasted"><h3 data-path-to-node="3" id="isPasted"><span style="font-size: 16px;">Return Authorization and Procedure</span></h3><p data-path-to-node="4">All returns require prior authorization. Before shipping any items back, you must <span data-offset-key="e4sg9-0-0" id="isPasted"><span data-text="true" style="font-size: 16px;"><a href="https://www.lacrawfish.com/trouble-with-an-order" rel="noopener noreferrer" target="_blank">contact us</a></span></span> to obtain return approval.</p><p data-path-to-node="5">Please return all unused products in their original packaging with all tags attached to the address provided below. Ensure the package clearly includes your name and order number.</p></div><div data-block="true" data-editor="5387t" data-offset-key="9b682-0-0"><br></div><div data-block="true" data-editor="5387t" data-offset-key="aal7t-0-0"><p><strong>Return Address</strong></p><p><span data-offset-key="aal7t-0-0"><span data-text="true" style="font-size: 16px;">Louisiana Crawfish Co</span></span></p></div><div data-block="true" data-editor="5387t" data-offset-key="en6pn-0-0"><div data-offset-key="en6pn-0-0"><span data-offset-key="en6pn-0-0"><span data-text="true" style="font-size: 16px;">Attn Returns <em>(Order #------)</em></span></span></div></div><div data-block="true" data-editor="5387t" data-offset-key="fp5q5-0-0"><div data-offset-key="fp5q5-0-0"><span data-offset-key="fp5q5-0-0"><span data-text="true" style="font-size: 16px;">140 Russell Cemetery Rd</span></span></div></div><div data-block="true" data-editor="5387t" data-offset-key="ad5pj-0-0"><div data-offset-key="ad5pj-0-0"><span data-offset-key="ad5pj-0-0"><span data-text="true" style="font-size: 16px;">Natchitoches, LA 71457</span></span></div></div><div data-block="true" data-editor="5387t" data-offset-key="2npok-0-0"><br></div><h3 data-path-to-node="7" id="isPasted"><span style="font-size: 16px;">Refund Processing</span></h3><p data-path-to-node="8">Once the returned item(s) are received and thoroughly inspected by our team, a refund will be issued for the value of the products.</p><h3 data-path-to-node="9" id="non-returnable-items-policy"><span style="font-size: 16px;">Non-Returnable Items Policy</span></h3><p data-path-to-node="10"><strong>Please note that due to health and safety regulations, we strictly cannot accept returns on any perishable items.</strong></p><p><span data-offset-key="e4sg9-0-0" id="isPasted"><br></span></p><p><br></p>

What's your return policy?

All return and refund requests are managed on a case-by-case basis. We offer refunds or exchanges for non-perishable items if requested within seven (7) days of the delivery date. Eligibility for Refund/Exchange:. Items must be returned in their orig

<p data-path-to-node="3" id="isPasted">All return and refund requests are managed on a case-by-case basis.</p><h3 data-path-to-node="4" id="non-perishable-items"><span style="font-size: 16px;">Non-Perishable Items</span></h3><p data-path-to-node="5">We offer refunds or exchanges for non-perishable items if requested within seven (7) days of the delivery date.</p><p data-path-to-node="6"><strong>Eligibility for Refund/Exchange:</strong></p><ul data-path-to-node="7"><li><p data-path-to-node="7,0,0">Items must be returned in their original, unused condition.</p></li><li><p data-path-to-node="7,1,0">All original tags and packaging must be intact.</p></li></ul><h3 data-path-to-node="8" id="damaged-or-incorrect-items"><span style="font-size: 16px;">Damaged or Incorrect Items</span></h3><p data-path-to-node="9">If you receive a damaged or incorrect item, please contact us immediately. To process a resolution, photographic evidence of the damage or the incorrect item received is required.</p><h3 data-path-to-node="10" id="refund-processing"><span style="font-size: 16px;">Refund Processing</span></h3><p data-path-to-node="11">Refunds for eligible returns will be processed back to the original method of payment within five (5) business days following the receipt and inspection of the returned item.</p><h3 data-path-to-node="12" id="policy-on-perishable-goods-live-crawfish"><span style="font-size: 16px;">Policy on Perishable Goods (Live Crawfish)</span></h3><ul data-path-to-node="13"><li><p data-path-to-node="13,0,0"><strong>Non-Returnable:</strong> Due to safety and quality regulations, perishable items are strictly not eligible for return or refund.</p></li><li><p data-path-to-node="13,1,0"><strong>Live Crawfish Guarantee:</strong> Our guarantee for the viability and quality of live crawfish is valid only for the date of delivery.</p></li><li><p data-path-to-node="13,2,0"><strong>Overnight Holding Policy:</strong> <strong>NO REFUNDS WILL BE ISSUED FOR LIVE CRAWFISH HELD OVERNIGHT.</strong> Holding live crawfish beyond the delivery date is done entirely at the customer&apos;s own risk, and such mortality is not covered under our guarantee.</p></li></ul>

Do you offer refunds or exchanges?

All refunds are issued exclusively to the original payment method used at the time of purchase. Timeline for Credit: Once the refund is processed by us, it typically takes 3 to 5 business days for the funds to be credited back and reflected in your b

<h3 data-path-to-node="3" id="isPasted"><span style="font-size: 16px;">Standard Refund Method</span></h3><p data-path-to-node="4">All refunds are issued exclusively to the original payment method used at the time of purchase.</p><ul data-path-to-node="5"><li><p data-path-to-node="5,0,0"><strong>Timeline for Credit:</strong> Once the refund is processed by us, it typically takes 3 to 5 business days for the funds to be credited back and reflected in your bank or credit card account. This timeline is subject to your financial institution&apos;s processing procedures.</p></li></ul><h3 data-path-to-node="6" id="immediate-refund-processing"><span style="font-size: 16px;">Immediate Refund Processing</span></h3><p data-path-to-node="7">Refunds related to order cancellations, verified dead loss, confirmed damages, and delayed deliveries are processed immediately upon determination of eligibility.</p><h3 data-path-to-node="8" id="alternative-refund-option"><span style="font-size: 16px;">Alternative Refund Option</span></h3><p data-path-to-node="9">Upon customer request, we can issue eligible refunds in the form of a store credit for use on a subsequent purchase.</p><p><br></p>

How does the refund process work?

Refund Follow-Up Protocol. If you have not received your refund credit after five (5) business days, please contact us. We will be pleased to investigate the transaction internally and verify that the refund was processed correctly on our end. Financ

<p data-path-to-node="3,0" id="isPasted"><strong>Refund Follow-Up Protocol</strong></p><p data-path-to-node="3,1">If you have not received your refund credit after five (5) business days, please <a href="https://www.lacrawfish.com/trouble-with-an-order" rel="noopener noreferrer" target="_blank" id="isPasted">contact us</a>. We will be pleased to investigate the transaction internally and verify that the refund was processed correctly on our end.</p><p data-path-to-node="3,2"><strong>Financial Institution Policy:</strong></p><p data-path-to-node="3,3">Please note that the exact timeframe for funds to be credited back to your account is determined by your specific financial institution&apos;s policies. We recommend reaching out to your bank or credit card provider directly for information regarding their expected processing window for refunds.</p><p><br></p><p><br></p>

Why haven't I receive my refund?

Louisiana Crawfish Co

Returns, Refunds, and Guarantee Policy

When is crawfish season and what options are available during the off season?

How do I hold live crawfish?

What states can you not ship live crawfish?

What are Water Boatmen Eggs

What do I do when my crawfish arrive?

What is the species name of our crawfish?

What is purged crawfish?

What size crawfish do you have?

How many pounds do I need per person when cooking live crawfish?

Live Crawfish

Do you offer free shipping?

What is shipping insurance?

Holiday Shipping

How do I track my order?

How long does delivery take?

Do you offer Sunday or Monday delivery?

Southwest Cargo Shipping

Incorrect Address Change

Do I have to sign for my package?

Preference on Shipping Company?

Shipping

Can I edit or add anything to my order?

What is your cancellation policy?

How can I the change name or address on my order?

Can I purchase perishable items as a gift?

Order Confirmation

Why can't I select a delivery date?

How do I apply promo/discount codes?

When should I place my order?

Ordering/ Order Changes

What should I do if my order arrives damaged?

My order was marked delivered but it’s not here.

What if my package gets stolen?

What do I do if I receive the wrong item in my order?

Problem with Your Order?

What are Bayou Bucks?

How do I use my Bayou Bucks?

Bayou Bucks

What size whole alligator do I need?

What is the serving size for alligator meat?

What part of the alligator do the meat, nuggets, and tenderloin come from?

Alligator

How many crabs are there per pound?

Do you guarantee live crabs upon delivery?

Crabs

Are the crawfish tails cooked and seasoned?

When is crawfish tail meat available?

Crawfish Tail Meat

How much seasoning will I need?

How much sausage will I need?

What size stock pot do I need?

How many pounds per person?

Cooking

What do you feed the crawfish?

Can I stock my pond with your crawfish?

Pond Stocking

What is the difference between IQF and Block?

What Gulf Shrimp products do you currently stock?

Shrimp

Forgot Password?

What payment methods do you accept?

How do I unsubscribe from emails/texts?

Account or Website Issues

Are you a wholesale company?

Do you price match?

Wholesale & Price Matching

Do you ship to Canada?

International Shipping