If your order arrives damaged, please contact us immediately. We will need you to provide a photo of the damaged item. If the container itself is damaged, share photos of that as well. After we review the photos and assess the problem, you will have

<p>If your order arrives damaged, please <a href="https://www.lacrawfish.com/trouble-with-an-order" rel="noopener noreferrer" target="_blank">contact us</a> immediately. We will need you to provide a photo of the damaged item. If the container itself is damaged, share photos of that as well. After we review the photos and assess the problem, you will have the option of a refund or a reshipment of the damaged items; at no additional cost to you.&#xA0;</p><p><br></p>

What should I do if my order arrives damaged?

If no one was home at the time of delivery, the driver MAY leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. 90% of the time, a missing package w

<p>If no one was home at the time of delivery, the driver MAY leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. 90% of the time, a missing package was delivered to a neighbor.</p><p>Double-check the shipping address of your order (order confirmation email) to ensure that your address matches the shipping address provided at time of purchase.&#xA0;</p><p>On some occasions, packages may be marked as delivered but take additional time to arrive. Drivers will sometimes pre-scan packages along their route, which allows them to unload quicker upon arrival at their destinations.&#xA0;</p><p>If you still are unable to locate the package, please reach out to the carrier.</p><p>If you need additional assistance, please <a href="https://www.lacrawfish.com/trouble-with-an-order" rel="noopener noreferrer" target="_blank">email</a> our team.</p>

My order was marked delivered but it’s not here.

We are not responsible for packages that are left unattended. Per our terms and conditions:.

<div data-block="true" data-editor="fct8a" data-offset-key="12p07-0-0"><div data-offset-key="12p07-0-0"><span data-offset-key="12p07-0-0"><span data-text="true" style="font-size: 16px;">If you suspect that your package has been taken after delivery, we suggest checking the tracking for delivery details such as time, GPS coordinates and possibly a photo of the delivery. &#xA0;If you determine your package was left at the wrong address, please give us a call and we will do what we can to help located your shipment and get it delivered correctly. If you determine the package was stolen from your property, we suggest calling local authorities.&#xA0;</span></span></div></div><div data-block="true" data-editor="fct8a" data-offset-key="1npuu-0-0"><div data-offset-key="1npuu-0-0"><span data-offset-key="1npuu-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="fct8a" data-offset-key="3q9i0-0-0"><div data-offset-key="3q9i0-0-0"><span data-offset-key="3q9i0-0-0"><span data-text="true" style="font-size: 16px;">For assistance with issues regarding a missing package you call the shipping company directly. You will need to provide the agent with the tracking number, name, and the complete shipping address. If our office is closed, we recommend calling the carrier immediately.</span></span></div><div id="isPasted"><div style="margin-left: 20px;"><span style="font-size: 16px;">&#xA0;FedEx 1-800-463-3339</span></div></div><span data-offset-key="3q9i0-0-0"><span data-text="true" style="font-size: 16px;"><span style="font-size: 16px;">&#xA0; &#xA0; &#xA0;UPS 1-800-377-4877</span><br><br></span></span><p><span data-offset-key="3q9i0-0-0"><span data-text="true" style="font-size: 16px;"><span data-offset-key="ebhl1-0-0"><span data-text="true" style="font-size: 16px;">We are not responsible for packages that are left unattended. Per our terms and conditions:&#xA0;</span></span></span></span></p><div data-offset-key="dhr2k-0-0"><span data-offset-key="dhr2k-0-0"><span data-text="true" style="font-size: 16px;"><em>*FedEx/UPS orders are released without a signature unless requested. If a signature is requested there will be a charge of $5.00 added to your order. Louisiana Crawfish Co and FedEx/UPS will not be responsible for orders delivered to the requested address that are left unattended.</em></span></span></div><p><br></p></div>

What if my package gets stolen?

If you receive an incorrect item, please contact us immediately. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped se

<p>If you receive an incorrect item, please <a href="https://www.lacrawfish.com/trouble-with-an-order" id="isPasted" rel="noopener noreferrer" target="_blank">contact us</a> immediately. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.</p><p>Unfortunately, we do make mistakes, but we will work with you to resolve the situation as best we can! If ever there is an issue with our inventory being incorrect, we will reach out.&#xA0;</p><p>Depending on the product, returning the item may not be necessary. Determination will be made on a case-by-case basis.</p>

What do I do if I receive the wrong item in my order?

Louisiana Crawfish Co

Problem with Your Order?

When is crawfish season and what options are available during the off season?

How do I hold live crawfish?

What states can you not ship live crawfish?

What are Water Boatmen Eggs

What do I do when my crawfish arrive?

What is the species name of our crawfish?

What is purged crawfish?

What size crawfish do you have?

How many pounds do I need per person when cooking live crawfish?

Live Crawfish

Do you offer free shipping?

What is shipping insurance?

Holiday Shipping

How do I track my order?

How long does delivery take?

Do you offer Sunday or Monday delivery?

Southwest Cargo Shipping

Incorrect Address Change

Do I have to sign for my package?

Preference on Shipping Company?

Shipping

Can I edit or add anything to my order?

What is your cancellation policy?

How can I the change name or address on my order?

Can I purchase perishable items as a gift?

Order Confirmation

Why can't I select a delivery date?

How do I apply promo/discount codes?

When should I place my order?

Ordering/ Order Changes

What are Bayou Bucks?

How do I use my Bayou Bucks?

Bayou Bucks

What's your return policy?

Do you offer refunds or exchanges?

Returns

How does the refund process work?

Why haven't I receive my refund?

Refunds

What size whole alligator do I need?

What is the serving size for alligator meat?

What part of the alligator do the meat, nuggets, and tenderloin come from?

Alligator

How many crabs per pound?

Crabs

Are the crawfish tails cooked and seasoned?

When is crawfish tail meat available?

Crawfish Tail Meat

How much seasoning will I need?

How much sausage will I need?

What size stock pot do I need?

How many pounds per person?

Cooking

What do you feed the crawfish?

Can I stock my pond with your crawfish?

Pond Stocking

What is the difference between IQF and Block?

How many pounds do I need per person when cooking shrimp?

Shrimp

Forgot Password?

What payment methods do you accept?

How do I unsubscribe from emails/texts?

Account or Website Issues

Are you a wholesale company?

Do you price match?

Wholesale & Price Matching

Do you ship to Canada?

International Shipping