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Ordering/ Order Changes

Can I edit or add anything to my order?

*Please review all order information (especially the shipping address) and notify us within 1 hour of the order being placed if any changes need to be made. Changes that would adjust the monetary value cannot be made. We can cancel the order and issu

What is your cancellation policy?

ALL REQUESTS MUST BE RECEIVED BY END OF BUSINESS (5pm CST) FOR THE FOLLOWING SHIPPING METHODS.Priority Overnight: 2 days prior to the requested delivery date.Ground (3-4 business days): Determined on a case-by-case basis.No cancellations or changes c

How can I the change name or address on my order?

Name, address corrections and delivery date changes can be made with advance notice. Please contact us and our team will be happy to assist with your request.

Can I purchase perishable items as a gift?

When purchasing perishable items as a gift it is the purchaser’s responsibility to notify the recipient of the delivery and provide a correct address.

Order Confirmation

Due to increased online fraud, if your billing and shipping addresses are different we will contact you by phone to confirm the order prior to shipping. Order will not ship until confirmed!

Why can't I select a delivery date?

The most common issue that causes our system not to allow a delivery date to be chosen is if the shipping address is not completely filled out or a shipping method has not been selected. Please verify that all off the address fields are complete, inc

How do I apply promo/discount codes?

HOW TO APPLY CODES:. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

When should I place my order?

We love advance orders!You can now place an order up to 30 days in advance of your delivery date. We do offer next day delivery on orders received by 4:00 pm CST, Monday - Friday. We cannot guarantee live crawfish will be available if waiting to the