Bayou Bucks is our dedicated customer loyalty and rewards program, designed to offer savings on future purchases. Upon successful enrollment in the program, members will earn one (1) Bayou Buck for every dollar spent on qualifying purchases. Value: 1

<div data-block="true" data-editor="40sll" data-offset-key="6qqrh-0-0" id="isPasted"><p data-path-to-node="3" id="isPasted">Bayou Bucks is our dedicated customer loyalty and rewards program, designed to offer savings on future purchases.</p><h3 data-path-to-node="4" id="earning-rewards"><span style="font-size: 16px;">Earning Rewards</span></h3><p data-path-to-node="5">Upon successful enrollment in the program, members will earn one (1) Bayou Buck for every dollar spent on qualifying purchases.</p><ul data-path-to-node="6"><li><p data-path-to-node="6,0,0"><strong>Value:</strong> <span data-math="100">100</span> Bayou Bucks are equivalent to a $1.00 credit toward future orders.</p></li><li><p data-path-to-node="6,1,0"><strong>Credit Timing:</strong> Bucks will be credited to your account <em>after</em> the order has shipped, typically within 48 hours of shipment confirmation.</p></li><li><p data-path-to-node="6,2,0"><strong>Retroactive Earning:</strong> Rewards cannot be applied or earned on any orders placed prior to the date of program enrollment.</p></li></ul><h3 data-path-to-node="7" id="membership-and-enrollment"><span style="font-size: 16px;">Membership and Enrollment</span></h3><p data-path-to-node="8">To become a member of the Bayou Bucks program:</p><ol start="1" data-path-to-node="9"><li><p data-path-to-node="9,0,0">Locate the red <strong>Rewards box&#xA0;</strong>button positioned at the bottom right corner of our website. (If the box is not immediately visible, please try selecting a product page.)</p></li><li><p data-path-to-node="9,1,0">Click the <strong>Join Now</strong> prompt within the pop-up window.</p></li></ol><p data-path-to-node="12" id="isPasted"><strong>Applying Your Discount Code:</strong></p><p data-path-to-node="13">Once you redeem your points, a unique discount code will be provided. To apply this code:</p><ol start="1" data-path-to-node="14"><li><p data-path-to-node="14,0,0">During checkout, locate the <strong>Promo/Gift Certificate</strong> hyperlink on the right side of the page, beneath the order summary.</p></li><li><p data-path-to-node="14,1,0">Enter the discount code provided from your Bayou Bucks redemption.</p></li></ol><p data-path-to-node="15"><strong>Important Redemption Policy:</strong></p><p data-path-to-node="16">Our system is limited to accepting one code per transaction. If you possess a promotional code with a higher value, you may allow your Bayou Bucks to accumulate for use on a separate, future order.</p><p data-path-to-node="9,1,0"><br></p><p><br></p></div><div data-block="true" data-editor="40sll" data-offset-key="at4d4-0-0"><br></div>

What are Bayou Bucks?

Value: One hundred (100) Bayou Bucks are equivalent to a $1.00 credit. Redemption Start: To redeem your rewards, click the red Rewards box located at the bottom right corner of our website, and then select Ways to Redeem. (If the box is not immediate

<div data-block="true" data-editor="40sll" data-offset-key="6qqrh-0-0" id="isPasted"><div id="isPasted"><h3 data-path-to-node="3" id="isPasted"><span style="font-size: 16px;">Reward Value and Redemption Access</span></h3><ul data-path-to-node="4"><li><p data-path-to-node="4,0,0"><strong>Value:</strong> One hundred (100) Bayou Bucks are equivalent to a $1.00 credit.</p></li><li><p data-path-to-node="4,1,0"><strong>Redemption Start:</strong> To redeem your rewards, click the red <strong>Rewards</strong> box located at the bottom right corner of our website, and then select <strong>Ways to Redeem.</strong> (If the box is not immediately visible, please navigate to any product page.) This window will also display your current rewards balance.</p></li></ul><h3 data-path-to-node="5" id="applying-your-credit"><span style="font-size: 16px;">Applying Your Credit</span></h3><p data-path-to-node="6">Once you initiate redemption, the system will provide you with a unique discount code.</p><blockquote data-path-to-node="7"><p data-path-to-node="7,0"><strong><span style="color: rgb(0, 0, 0);">Crucial Note: Please record this code immediately. The discount code cannot be recovered if lost.</span></strong></p></blockquote><p data-path-to-node="8">To apply your earned credit during checkout:</p><ol start="1" data-path-to-node="9"><li><p data-path-to-node="9,0,0">On the checkout screen, locate and click the <strong>Promo/Gift Certificate</strong> hyperlink, which is situated on the right side of the page beneath the order summary.</p></li><li><p data-path-to-node="9,1,0">Enter the discount code provided from your Bayou Bucks redemption.</p></li></ol><h3 data-path-to-node="10" id="code-policy"><span style="font-size: 16px;">Code Policy</span></h3><p data-path-to-node="11">Our system is restricted to accepting only one (1) code per transaction. If you possess an alternative promotional code with a higher value, we recommend allowing your Bayou Bucks to continue accumulating for redemption on a subsequent order.</p></div></div><div data-block="true" data-editor="40sll" data-offset-key="at4d4-0-0"><br></div>

How do I use my Bayou Bucks?

Louisiana Crawfish Co

Bayou Bucks

When is crawfish season and what options are available during the off season?

What size crawfish do you have?

How do I hold live crawfish?

What states can you not ship live crawfish?

What are Water Boatmen Eggs

What do I do when my crawfish arrive?

What is the species name of our crawfish?

What is purged crawfish?

How much crawfish should I order per person?

When will my live crawfish be shipped and arrive?

What if I receive dead crawfish?

How are the crawfish packaged for shipping?

Do I need to clean the crawfish before cooking?

How long can I keep the crawfish alive before cooking?

How do I know which crawfish are dead and should be discarded?

Live Crawfish

How many crabs are there per pound?

Do you guarantee live crabs upon delivery?

When will my live crabs arrive?

How are the crabs packed for transit?

How do I know if the crab is still alive?

What should I do with a dead crab?

How do you boil live blue crabs?

How long can I keep crabs alive?

Are the crabs male or female? Can I request all males?

Are the crabs heavy or light?

Live Blue Crabs

Do you offer free shipping?

What is shipping insurance?

Holiday Shipping

How do I track my order?

How long does delivery take?

Do you offer Sunday or Monday delivery?

Southwest Cargo Shipping

Incorrect Address Change

Do I have to sign for my package?

Preference on Shipping Company?

Shipping

Can I edit or add anything to my order?

What is your cancellation policy?

How can I the change name or address on my order?

Can I purchase perishable items as a gift?

Order Confirmation

Why can't I select a delivery date?

How do I apply promo/discount codes?

When should I place my order?

Ordering/ Order Changes

What should I do if my order arrives damaged?

My order was marked delivered but it’s not here.

What if my package gets stolen?

What do I do if I receive the wrong item in my order?

Problem with Your Order?

What's your return policy?

Do you offer refunds or exchanges?

How does the refund process work?

Why haven't I receive my refund?

Returns, Refunds, and Guarantee Policy

What size whole alligator do I need?

What is the serving size for alligator meat?

What part of the alligator do the meat, nuggets, and tenderloin come from?

What does alligator meat taste like?

What is the best cut of alligator meat?

Do I need to tenderize or marinate the meat?

What is the best way to cook alligator tail meat?

How do I prevent the alligator meat from drying out?

Is it safe to eat if it's slightly pink?

How should I thaw frozen alligator meat?

How long can I store alligator meat in the freezer?

Alligator

Are the crawfish tails cooked and seasoned?

When is crawfish tail meat available?

Crawfish Tail Meat

How much seasoning will I need?

How much sausage will I need?

What size stock pot do I need?

How many pounds per person?

Cooking

What do you feed the crawfish?

Can I stock my pond with your crawfish?

Pond Stocking

What is the difference between IQF and Block?

What White Gulf Shrimp products do you currently stock?

What distinguishes White Gulf Shrimp from other varieties?

Is the black line on the shrimp safe to eat?

What is the best way to thaw frozen shrimp?

How long should I cook the shrimp?

How does shrimp sizing work?

Shrimp

Forgot Password?

What payment methods do you accept?

How do I unsubscribe from emails/texts?

How can I contact your customer service team?

Do you have a physical store location?

How can I sign up for your newsletter/loyalty program?

How do I apply a discount code or gift certificate?

Is my payment information secure?

I'm having trouble checking out/logging into my account. What should I do?

When will a specific out-of-stock product be restocked?

What is the difference between perishable and non-perishable items?

General Company Information

Are you a wholesale company?

Do you price match?

Wholesale & Price Matching

Do you ship to Canada?

International Shipping

What is the difference between a Turducken Roll and a Turducken?

What are the cooking instructions for baking a Turducken?

How long does it take to thaw a Turducken?

Turduckens